We are a successful Technology Transformation Consultancy
Australia’s leading IT Service Integrator
The Service Integrator business model is a response to the industry trend towards IT organisations becoming a “broker” of IT services, rather than doing it all themselves.
The Service Integrator brings together cross-functional skills in IT strategy, strategic sourcing, transformation and ongoing service management that provides a “one stop shop” for It organisations looking to adopt the “service broker” model. The “Service Integrator” is neither a traditional consulting firm, nor an IT services provider. It does however, retain many of the core competencies to be found in these organisations.
We have areas of expertise where we are able to apply the Service Integrator Model with confidence across all stages of the Transformation lifecycle.
Reduce costs, optimise performance, attract MORE customers.
Ready your business for the future
AREAS OF EXPERTISE
What We Do
Our services include support for transformation of the end-user computing landscape from its current state to a world-class environment using proven methodologies, experienced people and a knowledge of the market that you can only acquire through day-to-day sourcing activities we undertake on behalf of our clients.
We always identify innovative ways for companies to reduce cost, improve efficiency and attract greater customer loyalty – therefore positively increasing revenue returns.
Typically this is achieved through leveraging our tried and tested transformation model. The primary aim of the Endpoint Transformation life-cycle is to identify unique & creative ways to help businesses fast forward and get ahead of their competition. This is achieved by improving customer experiences through greater accessibility e.g. digital and online presence.
START with a TECHNOLOGY REVIEW
Reviewing your IT Operating Model can create room for significant savings, improved performance and greater customer loyalty.
Our process is to review the current IT operating model and strategy within the business, then identify key changes and turnaround strategies, including;
People and structure
(Organisational & Operating Model Design options, potential restructures)
(including IT Services Sourcing, Vendor selection and engagement, Architecture, Unified Communications, Hybrid Cloud, Digital Capability & Innovation)
(Including service management and automation)